The workbook introduces the basic principles of Nonviolent Communication, including observation, feelings, needs and requests.

It also includes lists of feelings and needs to support reflection and help you find more precise words for what is happening in a conflict.

At the heart of the workbook, you will find real youth work scenarios inspired by experiences from international projects and organisational life. Each case invites you to explore different perspectives, identify possible feelings and needs, and practise creating requests that could support empathic communication.

Each scenario follows a clear structure.

First, you read the situation.

Then, you step into the perspective of each person involved and reflect on what they might be feeling, needing and assuming.

After that, you practise building a communication interaction using the four NVC elements: Observation, Feelings, Needs, Requests

Finally, you connect the scenario to your own experience as a youth worker and reflect on what you might do differently next time.

Suggested solutions are included at the end of the workbook. They are not fixed answers, but examples that can help you see possible ways forward.

The workbook focuses on everyday challenges that can happen in youth work and international cooperation, such as:

• lack of updates between project partners

• different ideas about training methods

• lateness and time management

• unclear division of responsibilities

• balancing personal connection and meeting focus

These are not dramatic conflicts. They are the small tensions that often appear in real teamwork. Practising with them can help youth workers prepare for more complex conversations.

The workbook also includes a group activity called Conflict Staging.

In this activity, participants choose a scenario, act out the characters, guess possible feelings and needs, and create requests together. It turns the workbook into a shared learning experience and brings the scenarios to life through role play and group reflection.